Müller Service GmbH conveniently checks driver's licenses via app

When Müller Service GmbH opted for Fleet+ fleet software from Carano in 2019, it was already looking to the future. For not only the management of the fleet, but also the control of driver’s licenses soon became a central issue. In our success story, we take a look behind the scenes of the collaboration and explain what has changed since then.
With locations all over Germany and a fleet of around 500 cars, the management of Müller Service GmbH’s vehicle fleet was characterized by decentralized processes with high effort and costs. With the aim of centralizing the fleet and bundling all activities, all scattered fleets were brought together in the company’s own truck workshop, Fahrzeugtechnik Aretsried GmbH, at the beginning of 2020. For the resulting fleet management company, it quickly became clear that only a digital solution could meet the extensive requirements and tasks of such a large fleet. Thus, the choice fell on the fleet software Fleet+ from Carano, with which the complex processes can be automated and centrally controlled. This digitization paved the way for numerous optimizations.

500

Passenger cars and commercial vehicles

420

Driver

2

Fleet managers

Die Müller Service GmbH optimiert ihre umfangreichen Fuhrparkbetriebsabläufe mit Fleet+ von Carano Software Solutions, indem sie Prozesse seit der Integration zentral automatisiert.

Home office and contact restrictions sealed the decision

After the successful implementation of Fleet+, it was clear to Jörg Bültmann that driver’s license checks also needed to be rethought. As part of the owner’s liability, this plays a central role in every fleet and is not taken lightly by Müller Service GmbH. Until then, driver’s license checks had been carried out manually at the respective company locations throughout Germany. Long travel times for field staff, lack of transparency and an error-prone procedure not only made it difficult to carry out the checks and caused high costs, but also caused dissatisfaction among drivers and fleet managers alike. “With the switch to home office and the ongoing contact restrictions, it was finally clear to us that a digital solution for driver’s license checks was inevitable. We found the check via smartphone app exciting right away,” explains Jörg Bültmann.

Challenges

Manual driver's license checks resulted in increased workload, lack of transparency and unnecessary costs

Solutions

Driver's license check via smartphone app minimizes effort in the fleet and is convenient for drivers to perform while on the road

At that time, Carano was able to meet all our requirements.
Today I know that the system can do much more than that.

Jörg Bültmann

Fleet Manager Müller Service GmbH

Safety and convenience thanks to the electronic driver's license control

At the beginning of 2021, for example, the go-ahead was given for electronic driver’s license checks in the Müller Group. With Fleet+ as the leading software application, all driver data is created and maintained centrally. After the initial initialization of the driver’s licenses with an affixed RFID chip, subsequent checks are carried out conveniently via smartphone app. The 420 or so drivers can now scan their licenses anywhere, anytime. The inspection results are stored seamlessly and in an audit-proof manner, and push notifications and e-mails automatically remind users of upcoming inspection dates. “The feedback from the drivers is really positive. It’s quick, the check via app is convenient and can be done without much effort,” says the fleet manager. The introduction of electronic driver’s license control was accompanied by well-planned internal communication. Müller Service GmbH has not only informed its drivers in detail about the handling of the electronic driver’s license check, but also sensitized them to the legal basis and consequences of non-compliance. “The larger the fleet, the greater the need for communication. We accompanied our drivers throughout the entire changeover process, answering questions and providing support. A project like this should be well planned and centrally managed,” explains Jörg Bültmann.

The feedback from the drivers is really positive.
It’s fast, testing via app is convenient and can be done without much effort.

Jörg Bültmann

Fleet Manager Müller Service GmbH

Success awakens desires

The Müller Group is looking to the future. In the near future, the fleets of the two trucking companies will be integrated into Fleet+ and driver’s license checks will be carried out using a smartphone app. “We have aroused the desire of other fleets who want to replace manual checks with electronic driver’s license checks as quickly as possible. Here, we will benefit above all from the possibility of individually setting the inspection intervals, so that the inspections of truck drivers can be carried out as needed,” says Jörg Bültmann. Even beyond the country borders, there are already concrete plans. The fleet in the UK with around 600 cars can also be integrated into Fleet+. This was already an important decision criterion in the selection of the software provider, where Carano was able to convince through the mapping of several currencies and languages. And UVV driver training via e-learning tool is also on the agenda.
Die Müller Service GmbH optimiert ihre umfangreichen Fuhrparkbetriebsabläufe mit Fleet+ von Carano Software Solutions, indem sie Prozesse seit der Integration zentral automatisiert.

About the Müller Group

In 1971, Theo Müller took over the dairy founded by his grandfather in 1896 in Aretsried, Bavaria, from his father. Today, the Theo Müller group of companies combines and manages the businesses of subsidiaries in continental Europe and Great Britain with independent, renowned brands such as Müller, Weihenstephan, Homann Feinkost or Sachsenmilch with over 30,000 employees.

About Fahrzeugtechnik Aretsried GmbH

Fahrzeugtechnik Aretsried was founded in 1991 as an in-house workshop for the truck fleet of the Alois Müller dairy. Since 2020, the company has bundled all activities relating to the company’s own fleets.

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