Damage management is a central component of fleet management and includes all measures related to vehicle damage – from damage assessment and repair to communication with insurance companies. The aim is to keep the effort for companies as low as possible and to minimize downtimes and costs.
What is part of claims management?
Professional claims management covers all phases of the loss event:
- Damage report by driver using standardized forms or via app
- Documentation of the damage with photos, accident report and, if applicable, witness statements
- Initial assessment by fleet management or external service providers
- Processing with the insurance company including submission of documents and communication
- Coordination of repairs in authorized workshops or via full-service providers
- Post-processing and cost analysis to optimize future processes
Significance for companies
Well-organized claims management:
- Reduces costs through faster processing and targeted workshop selection
- Increases vehicle availability by reducing downtimes
- Strengthens legal certainty through complete documentation
- supports the controllinge.g. by evaluating loss ratios or recurring events
Digital solutions in claims management
Modern fleet software offers modules for digital claims management and prevention. They enable:
- Digital UVV instructions
- Automatic reminders and status tracking
- Integration of photos, PDFs and insurance data
- Statistics on frequency, type of loss and cost trend
Best Practices
- Define clear processes and responsibilities
- Regularly instruct drivers in damage reporting and behavior in the event of damage
- Cooperation with permanent workshops or external claims managers
- Ongoing analysis to reduce the frequency and amount of damage
Conclusion
Efficient claims management is crucial for an economically efficient fleet. It reduces risks, lowers repair and administration costs and ensures that vehicles are quickly available again. Companies that rely on structured processes and digital fleet software secure clear advantages in day-to-day operations.
